Bundleby — Terms of Service

Last updated: June 7, 2026

Welcome to Bundleby.

These Terms of Service ("Terms") explain the rules for using Bundleby — our website at bundleby.com (the "Site"), the curated experience bundles we sell ("Bundles"), and any related services we offer (together, the "Service"). "Bundleby", "we", "our", and "us" mean Bundleby Inc., a company based in Toronto, Ontario.

By using the Service or buying a Bundle, you agree to these Terms. If you don't agree, please don't use the Service. Please also read our Privacy Policy, which explains how we handle your information.

1. What Bundleby is (and isn't)

Bundleby curates experiences from independent local businesses ("Merchants") into ready-made, bookable Bundles — typically a multi-stop outing combining two or more venues at a single price.

We are a facilitator, not the venue. When you buy a Bundle, you are purchasing the right to redeem a set of experiences delivered by the Merchants in that Bundle. The actual experiences — the café, the studio, the sauna, the activity — are operated by those Merchants, not by us. We curate, package, sell, and support the Bundle; the Merchant delivers the experience and is responsible for it. (See Section 8.)

2. Who can use the Service

You must be at least 18 years old and able to enter a binding contract. By using the Service you confirm you are.

Some experiences within a Bundle may have their own age, health, or safety requirements set by the Merchant (for example, a sauna or a physical activity). You're responsible for meeting those requirements; if you don't, the Merchant may refuse the experience, and that's between you and the Merchant.

3. No account required

You don't need to create an account to buy or redeem a Bundle. You purchase as a guest, and we'll send you a confirmation (such as an email or a redemption code) that you present at the venue to redeem your Bundle.

When you check out, please give accurate information so we can deliver your confirmation and contact you about your order. Keep your confirmation or redemption code secure — anyone with it may be able to redeem your Bundle.

4. Buying and redeeming Bundles

• Prices are shown in Canadian dollars (CAD) and include the Bundle's discounted price. Applicable taxes (e.g. HST) are added or shown at checkout.

• A Bundle entitles you to the specific experiences described on its Bundle page, subject to any conditions listed there (validity window, booking requirements, what's included, what's extra).

• Redemption. Each Bundle page tells you how to redeem it (for example, showing a confirmation at the venue, or booking a time slot in advance). Some experiences require advance booking and have limited availability — buying a Bundle does not guarantee a specific date or time unless we say so.

• Expiry. Unless stated otherwise on the Bundle page, you have 30 days from purchase to redeem a Bundle. We'll show the expiry clearly. We won't expire a Bundle in a way that breaks Ontario law on prepaid/gift-card-type purchases — if a portion of what you bought functions like prepaid value, your legal rights apply.

5. Payments

We use Stripe, Inc. to process payments. By paying, you agree to Stripe's terms and authorize Stripe to charge your chosen payment method. We don't store your full card details. You confirm the payment info you give is accurate and that you're authorized to use the payment method.

6. Cancellations and refunds

• Before redemption: You may request a full refund for an unredeemed Bundle within 2 days of purchase, provided you haven't redeemed any part of it. Email us at hello@bundleby.com.

• Partially redeemed Bundles are non-refundable for the redeemed portion, since that experience was already delivered.

• If we or a Merchant cancel: If a Bundle (or a Merchant in it) becomes unavailable before you redeem it, we'll offer you a replacement of equivalent value or a refund for the affected portion.

• If a Merchant fails to honour the Bundle when you arrive correctly and on time, contact us at hello@bundleby.com and we'll make it right — replacement, partial refund, or full refund depending on what happened.

• Nothing in these Terms limits any refund or cancellation right you have under Ontario's Consumer Protection Act, 2002 or other applicable law.

7. Your content

If you post reviews, photos, or other content ("User Content"), you keep ownership of it. You give us a non-exclusive licence to display and use it to operate and promote the Service. You confirm you have the rights to anything you post and that it doesn't break the law or anyone else's rights. We can remove content that's unlawful, harmful, or off-policy.

If we photograph or film a Bundle experience you're attending and you'd prefer not to appear, tell us and we won't use your likeness.

8. Merchants and third-party venues

Experiences in a Bundle take place at venues owned and run by independent Merchants. We curate and vet our partners, but:

• We don't control how a Merchant runs its venue, and we're not responsible for the Merchant's own conduct, products, or premises.

• Your participation in an experience — especially anything physical (for example, a sauna or a craft or activity studio) — is at your own risk, subject to the Merchant's own rules and waivers and to the standards required of them by law.

• If something goes wrong at a venue, tell us — we'll help where we can and stand behind the Bundle you bought from us, as described in Section 6.

9. Acceptable use

Don't: break the law using the Service; impersonate others; scrape or copy our Bundle content or curation; use our brand without permission; interfere with the Service; or use the Service to build or benchmark a competing product. Our curated Bundle pages are our work — please don't lift them.

10. Our intellectual property

The Site, the Bundleby brand, and our curated Bundle content are owned by us or our licensors. You may use them only as these Terms allow.

11. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect and use personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). We take reasonable steps to protect your information but can't guarantee perfect security.

12. Disclaimers

The Service is provided "as is." To the extent the law allows, we don't warrant that the Service will be uninterrupted, error-free, or that every Bundle detail is always perfectly accurate. This does not exclude any warranty or right that cannot be excluded under Ontario or Canadian law.

13. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential losses, and our total liability to you for any claim relating to the Service is limited to the greater of the amount you paid us for the relevant Bundle or CAD $500.

Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited under applicable law.

14. Indemnity

You agree to cover us for losses arising from your misuse of the Service, your breach of these Terms, your User Content, or your violation of someone else's rights — to the extent those losses are actually caused by you.

15. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the laws of Canada that apply there. You agree that disputes will be handled by the courts of Ontario, except for any rights you have to bring a claim in small claims court or under consumer protection law.

16. Changes to these Terms

We may update these Terms. If we make a significant change, we'll let you know (for example, by notice on the Site or by email). Continuing to use the Service after a change means you accept it.

17. Contact

Questions about these Terms? Email us at hello@bundleby.com or write to us at:

Bundleby Inc. 623 Finch Avenue West Toronto, Ontario M2R 3V4 Canada